Support

Email yasserbu2025@gmail.com. A real person reads it, usually within one business day.

If a payout does not tie

That is Centclose working, not failing. A difference means the deposit does not match the transactions Shopify lists behind it, and the payout page shows every line so you can see where it comes from. Send the payout reference (the SP-… number) and what you expected, and it can be traced.

If the numbers look wrong

Send the payout reference and the figure you disagree with. Every number Centclose shows is derived from balance transactions Shopify returns, so a discrepancy is either a transaction type being categorised wrongly — worth knowing about, and fixable — or a genuine difference in the payout.

If the CSV will not import

Say which accounting package and paste the error. The file follows QuickBooks Online’s journal-entry import layout; account names must exist in your chart of accounts before importing, which is the usual cause.

A file whose name starts with SAMPLE- contains Centclose’s demonstration payouts, not your own. That happens when a store has no Shopify Payments account yet. It is labelled so it can never be imported by mistake.

Billing

Plans are billed by Shopify and appear on your Shopify invoice. Change or cancel from the Plans page inside the app; cancellation takes effect immediately and Shopify handles any proration.

What Centclose will never do

Write to your accounting software, alter your store, or read anything beyond your Shopify Payments payouts. If you are ever asked for accounting credentials in Centclose’s name, it is not us.